Customer Support Channels

  • 1 hour ticket response time

  • A One–Hour Response Time Guarantee

  • We provide a 60–minute response warranty for any ticket or email that you send to our help desk support team. We’ll quickly respond to all the standard enquiries and forward right away the issue to our server administrators if any additional assistance is required. If you make use of the Managed Servers package, we will execute any of the included server management services at a time that has been agreed upon in advance.

  • Top quality support service

  • A First–Rate Technical Support Service

  • Should you require help while working with the Website Control Panel or with any of the apps that we’ve pre–installed on the dedicated web hosting server for you, do reach the help desk support team at any time through the ticketing system. Besides, if you need assistance administering your dedicated web hosting server, you can order our Managed Servers package, which includes weekly Operating System updates, software installation and troubleshooting procedures, server monitoring and restarting services, backup hard disk drive storage space, etc.

  • Intuitive help center

  • A User–Friendly Help Area

  • We have provided the Website Control Panel with a circumstantial knowledge base, which offers exhaustive explanations of all its features and functions. Moreover, we have prepared exhaustive video tutorials that will further instruct you how to carry out a certain operation or troubleshoot a common problem. All the educational articles and the tutorial video clips are readily accessible from each Website Control Panel section via the Videos and Help buttons situated in the top right corner.