In the event that you've ever had a website hosting account before or you have dealt with any other online service, you probably know from your personal experience that for some things it is better to consult with a live person on the telephone rather than exchange support tickets or email messages. If you want to learn more about a particular service before you decide to buy it or if something small should be done, for instance, it will be easier and a lot faster to do it in real time. If you are able to contact representatives by phone, it's also very likely that you're working with an actual website hosting supplier, not a reseller. The type of support that you'll get on the telephone differs between different providers - from very general matters to dedicated tech support. Typically most suppliers supply pre-sales assistance and 1st level phone support, while more complex technical matters are handled via email and tickets.
Phone Support in Website Hosting
In case you choose to use one of our website hosting, you can talk with our support crew over the phone for 14 hrs every day. We will help you choose the proper plan for your web sites since we think that it's better to discuss such issues with a live person. In case you already have an account, we're able to assist you with all your sales/billing questions and general matters, even with some tech matters which don't require a lot of time or escalation to an administrator as it will be better to open a support ticket for time-consuming issues and have the entire correspondence in a single place. We have phone numbers in the United States, the United Kingdom and Australia, so you can call the one you prefer and talk to one of our representatives.
Phone Support in Semi-dedicated Servers
We provide live phone support 14 hrs per day as a part of the support services for every single semi-dedicated server package that we supply. Since some issues are more difficult and time-consuming, you'll have to open a support ticket if you experience such an issue, but for any billing, general or minor tech issues you can always give us a call and we will help you quickly in order to save you the time you will have to spend on opening a ticket. Even if you don't have an account yet, you will be able to find out if you can host your sites on our advanced cloud platform or you can get any other general information about our semi-dedicated services. We now have local phone numbers in the United States, the UK and Australia as well as a worldwide number, which means that you can call the one that is closer to where you live.