In case you are a site owner, a problem may always appear and it doesn’t necessarily need to be connected with the web hosting service itself. For example, something might go wrong when you bring an application up to date or some important content may be edited or deleted mistakenly. No matter what the nature of the problem is, you will have to get in touch with the customer support staff and request them to restore a backup or to help you solve the problem that you’re struggling with. How quickly they’ll do that will predetermine the length of time that your websites will be unavailable. For some websites such as social networks or online shopping portals, a prolonged unavailability can often mean losing clients and cash. This is why, it is very important for you to use the services of a hosting company that offers not only a very good client support service, but also a quick one.
One-Hour Response Guarantee in Website Hosting
Our guaranteed maximum reply time for any tech support ticket that you post or any email that you send is only one hour, even in case you contact us on weekends and public holidays. Regardless of the essence of your issue or question, we’ll lend a hand immediately and will supply you with the needed info to resolve any problem with your websites. The actual response time typically does not exceed 15-20 minutes, which goes to say that you can forget about waiting for hours to get a problem fixed or what is even worse – waiting a whole day only to obtain a response that more information is necessary whilst nothing is sorted out. We will give you assistance in a well-timed manner simply because we understand precisely how precious time can be in the dynamic online space. The 60-minute response time guarantee applies to any billing or technical enquiry that you might have associated with our website hosting.
One-Hour Response Guarantee in Semi-dedicated Servers
Since we realize how important it is to get swift help, we promise that you won’t ever need to wait for more than an hour to get a response to any ticket that you send via your semi-dedicated server Control Panel. As a matter of fact, you will rarely have to wait for more than 20 to 30 minutes and this applies to any issue no matter what its nature is – general, technical or billing. Plus, our client and technical support staff is working 24 hours a day, 7 days a week, 365 days a year, which goes to say that even if you open a ticket during legal holidays, you’ll always receive a fast reply, which will include the answer to a question, the solution to a predicament or the details necessary to sort out an issue yourself – in case there’s something that you need to do on your end. If you use our services, you’ll never have to waste a day hanging around waiting for a reply like you would with plenty of other hosting companies.