A ticketing system is the most widely used communication channel that web hosting companies offer to their customers. It’s usually part of the billing account and is the fastest way to solve an issue that takes a certain amount of time to investigate or that needs to be escalated to a server admin. In this way, all responses supplied by either party will be stored in the same place in case someone else needs to work on the issue in question and the information already exchanged in the ticket will be available to all parties. The downside of using a ticketing system with most web hosting platforms is that it is not included in the hosting Control Panel, which goes to say that you will need to sign in and out of at least two accounts to carry out a certain operation or to reach the hosting company’s client support staff. In case you’d like to manage a couple of domains and each one of them is hosted in its very own account, you’ll have to use an even larger number of accounts at the same time. Additionally, it can take a substantial period of time for the hosting provider to respond to your ticket requests.
Integrated Ticketing System in Website Hosting
The ticketing system that we’re using for our website hosting isn’t separate from the hosting account. It is an indivisible part of our all-in-one Hepsia hosting Control Panel and you’ll be able to visit it whenever you like with only a few clicks, without having to log out of your hosting account. The ticketing system features a quick-search box, so you can trace de facto any support ticket that you have sent in the past, if you need it. Besides, you can read knowledge base articles that are relevant to various problem categories, which you can pick, so you can discover how to deal with a particular issue before you actually submit a ticket. The ticket response time is maximum 60 minutes, which implies that you can obtain swift assistance at any particular moment and if our tech support team advises you to do something within your hosting account, you can do it on the spur of the moment without having to sign out of the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia Control Panel, which is included with all our semi-dedicated servers, was developed with one idea in mind – that you should be able to manage everything related to your semi-dedicated server account from one single location and the trouble tickets aren’t an exception. Our ticketing system is built into the Hepsia Control Panel, so, in case you have a query or face a complication, you can touch base with our support team members straight away without the need to log in to an entirely different admin dashboard. You can browse your web files or check a variety of settings within your account while sending a new ticket or reading the response to an old one. In case you have heaps of tickets and you want to track down a particular one, you can take advantage of the intelligent search functionality, which is available in the Help section of the Hepsia Control Panel. We will make sure you obtain a reply in no more than an hour regardless of the essence of your question or issue.